A new version of the Supra eKEY app has been released. This new version for iOS and Android devices is designed to optimize functionality, improve security, and is the foundation for future enhancements in eKEY. The new version is now available in the App Store and Google Play.
Device Operating System Requirements:
To function properly, the current eKEY app requires either Apple® iOS 12 (or later) or Android OS 8 (or later) operating system be installed on the user’s device.
Important: Before installing the latest eKEY app, keyholders should assure their phone operating system is current.
As a best practice, keyholders should update their device’s operating system when notified to do so in order to improve the device's overall performance and to have the latest features.
eKEY App Updates:
The latest eKEY versions are available for download from the app stores.
If keyholders have automatic app updates turned on, the eKEY app will automatically be pushed to their device. For keyholders that rely on manual app updates, they will need to download the current eKEY app by searching for “supra ekey” in the App Store or Google Play.
The Supra eKEY app must be authorized before it can be used.
How can I authorize my eKEY app?
Existing keyholders can obtain an authorization code from SupraWEB, Mobile SupraWEB, or from your association/MLS Supra system administrator. New keyholders obtain an authorization code from your association/MLS Supra system administrator.
There may be a limit to the number of authorization codes that can be obtained each week. If you reach your weekly limit of authorization codes, please check with your association/MLS.
Authorize eKEY App:
The easiest way to enter the authorization code into the eKEY app is to open the email or SMS text on your smartphone and click on link. This opens the eKEY app and automatically enters the authorization code for you. Click on the EULA (End User License Agreement) and Privacy Notice. This will open the eKEY App. Tip! The authorization code for the current eKEY app is a 10-digit alphanumeric code containing the letters A through Z and the numbers 2 through 7. If the character looks like an O, it is the letter O and not a zero, and if it looks like an I, it is the letter I and not the number 1.
You can also enter the authorization code manually:
1. Open the eKEY application.
2. Tap Activate eKEY.
3. Enter the authorization code.
Obtain an authorization code from Mobile SupraWEB:
1. On your smartphone, navigate to supraweb.suprakim.com. If the eKEY app is installed, you may also select the SupraWEB icon.
2. Enter your key serial number, PIN, and select your association/MLS from the dropdown list.
3. Select Login.
4. Select Authorization Code. The authorization code is emailed to your email address on file with your association/MLS.
Obtain an authorization code from SupraWEB:
1. Go to supraekey.com.
2. Select Login to SupraWEB.
3. Login to SupraWEB. First-time login requires registering and setting up a user ID and password, entering your key serial number, PIN, and selecting your association/MLS.
4. Select Authorization Code. The authorization code is displayed and is also emailed to your email address on file with your association/MLS.
Authorize the eKEY App:
The easiest way to enter the authorization code into the eKEY app is to open the email on your smartphone and click on link. This opens the eKEY app and automatically enters the authorization code for you. Otherwise you can manually enter the authorization code.
Tip! The authorization code for the current eKEY app is a 10-digit alphanumeric code containing the letters A through Z and the numbers 2 through 7. If the character looks like an O, it is the letter O and not a zero, and if it looks like an I, it is the letter I and not the number 1.
1. Open the eKEY application.
2. Tap Activate eKEY.
3. Enter the authorization code.